Privacy Policy For GoCoinly

Last Updated: [January 26, 2025]

At GoCoinly, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information. Please take a moment to read through it.

1. Information We Collect

We only collect what’s necessary to run our platform safely. We collect different types of information to make sure we provide a safe, secure, and smooth experience for everyone.

For Vendors (Sellers):

  • Identity Info: Government-issued ID (e.g., passport, driver’s license).
  • Account Info: Full name, email address, username, and cryptocurrency wallet address (for payment).

For Buyers (Customers):

  • Account Info: Email address, username, and transaction history.
  • Purchase Info: Cryptocurrency wallet addresses (both sending and receiving addresses used for transactions).

For Everyone:

  • Device Info: IP address, browser type, operating system, and device identifiers (to detect fraud and improve site performance).
  • Chat History: Messages exchanged between you and vendors, mainly for resolving disputes.
  • Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons) to operate our website, improve your experience, and analyze usage. These technologies may collect information such as your IP address, browser type, and pages visited. You can manage your cookie preferences through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  

2. How We Use Your Information

We use your data to:

  • Verify vendor identities and prevent fraud.
  • Process payments and refunds.
  • Provide customer support.
  • Monitor for fraud and unauthorized access, and to protect against illegal behavior on the platform.
  • Communicate with you about your account, transactions, and updates to our policies.
  • Comply with legal obligations.

3. How We Protect Your Information

Your privacy and security are top priorities:

  • Encryption: We use industry-standard encryption (e.g., AES-256) to protect sensitive information during transmission and storage.
  • Access Control: Only authorized staff can access your data to handle disputes or transactions.
  • Manual Deletion: We delete vendor verification documents within 5 minutes after successful verification.
  • Data Security Measures: We implement a variety of security measures, including firewalls and regular security audits, to maintain the safety of your personal information.

4. Sharing Your Information

We don’t sell or share your personal information, except when necessary:

  • Payment Processors: We share transaction details, including cryptocurrency wallet addresses and purchase amounts, with our payment processors to facilitate transactions.
  • Legal Compliance: If required by law or legal processes (e.g., fraud prevention or court orders).
  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  

5. Your Privacy Rights

You have control over your personal information:

  • Access: You can request to view the information we have about you.
  • Correction: If any info is incorrect, let us know, and we’ll update it.
  • Deletion: You can request deletion of your account and associated personal information. However, we are required to retain certain information, such as transaction records, for legal and accounting purposes (as described in Section 6).
  • Object: You have the right to object to the processing of your personal data in certain circumstances.

6. Data Retention

We only keep your data as long as necessary:

  • Verification Documents: Deleted within 5 minutes of verification.
  • Transaction Records: Kept for up to 7 years for tax and legal reasons.

7. Third-Party Services

We use trusted third-party services like crypto wallets and payment processors. These services have their own privacy policies, and we don’t control how they use your data.

8. Age Restrictions

You must be at least 18 years old to use our platform. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy. If we do, we’ll notify you by email or a notice on your dashboard. Make sure to check back for updates!

10. Contact Us

If you have any questions or concerns, feel free to contact us at:

contact@gocoinly.com