Refund and Return Policy

Welcome to GoCoinly! We are committed to providing a secure and trustworthy platform for all users. This Refund and Return Policy explains how we handle refunds, disputes, and the steps we take to ensure the safety and integrity of our community.

1. Refund Eligibility

We aim to ensure all transactions meet your expectations. Refunds may be requested under the following conditions:

  • The product (credentials or coins) is invalid or does not match the listing description (e.g., the account credentials do not work, the account type is incorrect, the game is incorrect).
  • The vendor fails to deliver the agreed-upon product or service.
  • The coin balance is significantly less than described.

Exclusions: Refunds will not be issued for:

  • Errors caused by the customer (e.g., providing incorrect information to the vendor).
  • Issues outside the platform’s control (e.g., cryptocurrency wallet errors).
  • Claims made after the refund request period (7 days from purchase).

2. Refund Process

We ensure a transparent and efficient refund process:

  • Initiating a Request:
    • Customers must submit a refund request through their account dashboard or by emailing our support team at contact@gocoinly.com.
    • Include supporting evidence, such as screenshots of payment transactions, and any relevant communication with the vendor.
  • Investigation:
    • Our team will review the request, verify the product details, and analyze the evidence provided.
    • Vendors will be notified and given a chance to respond to the claim within 3 business days.
  • Resolution:
    • If the claim is valid, the refund will be processed within 7 business days.
    • If the customer is found to be at fault, lying, or providing false claims, the refund will be denied, and the account may be permanently suspended.
    • If the vendor is found to be at fault (e.g., providing invalid credentials after verification, changing the password after the sale), the refund will be issued, and the vendor may face penalties, including account suspension or a permanent ban.

3. Consequences for Misuse

To maintain the integrity of our platform, we take misuse seriously:

  • Dishonest Behavior: If you provide false claims about transactions, credentials, or any other information, your account will be permanently suspended, and your IP address will be blocked.
  • Banned Access: Users found to misuse or abuse our platform will be banned indefinitely and will never be allowed to create an account or access our platform again.

Our mission is to provide a safe and secure platform for everyone, and we will not tolerate behavior that compromises this trust.

4. Refund Methods

Refunds will be issued to the same cryptocurrency wallet address used for the transaction. No alternative payment methods will be supported to maintain transaction integrity.

5. Dispute Resolution

We prioritize resolving disputes fairly for both customers and vendors:

  • Customers and vendors are encouraged to communicate through the platform’s messaging system to resolve minor issues.
  • If a resolution cannot be reached, the platform’s admin team will mediate the dispute.
  • Final decisions will be communicated to both parties.

6. Vendor Compliance and Accountability

We hold vendors to high standards to maintain trust on our platform:

  • Vendors must provide accurate product details and valid credentials for each listing.
  • Repeated issues with invalid products or customer complaints may result in account suspension or banning.
  • Vendors will be notified of disputes and given the opportunity to address and resolve claims.

7. Security Measures

We understand the importance of your trust and have implemented the following security measures:

  • Product Verification: All products are manually validated before being listed to minimize risks.
  • Data Protection: Personal and transaction details are protected by industry-standard encryption (e.g., AES-256) and strict access controls.
  • Fraud Monitoring: Our team monitors activities and flags any suspicious behavior to protect users from scams.

8. Customer Responsibilities

To maintain a secure environment, customers are expected to:

  • Provide accurate information during transactions and refund requests.
  • Avoid sharing account details or sensitive information with unauthorized individuals.
  • Report any fraudulent behavior or suspicious listings immediately.

9. Refund Request Timeline

All refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period may not be eligible for review.

10. Building Trust and Security

At GoCoinly, trust and security are the foundation of our platform.

  • We rigorously validate all products before publishing to ensure a safe experience for customers.
  • Vendors and customers are held accountable to maintain fairness and transparency in every transaction.
  • Fraudulent behavior or misuse is strictly prohibited and will result in permanent bans to protect our community.

If you have questions or concerns about our Refund and Return Policy, please contact our support team at contact@gocoinly.com